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FAQs |
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Dear Enquirer !
Our aim is to provide answers
regarding your motorcycle-tour. How
can we help answer any questions ? Please see our FAQs that might
anwer most of your questions right away. If You have a specific question
please call us or send us an eMail
or chat with us LIVE. We help You immediately
.
Yours
Hermann Reuther
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Company, Tours, Destinations |
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Question: What is special about Reuthers Motorcycle-Tours ?
Answer:
Well,
REUTHER-ENTERTAINMENTS is a totally service-oriented company that has been
operating since 1987 - and running exclusive motorcycle tours since 1997.
Since we first started we have specialised in arranging events for the
discerning client. Our
slogan is: "We are giving you more than just a tour - we are fulfilling
your dreams." |
Question: In which countries can we find your tours and when are they held
?
Answer: As we are now offering tours throughout the world – in New
Zealand, Australia, the USA, South Africa and Europe - (Canada, Alaska and
South America coming soon) you can tour with us at any time. Look up our
tour
calendar and find your dream destination. |
Question: One of your special destinations is New Zealand. Is this for any
particular reason ?
Answer: Of course. Anyone who wants to escape from the cold season in the
northern hemisphere can come to New Zealand, the motorcyclist’s paradise,
where it is summer in the northern hemisphere’s winter. Touring is
fantastic in this country, which is 75% the size of Germany and has a
population of about 4 million.
Breathtaking scenery, with mountains and the sea and empty roads with no
traffic jams. Everything is very European and our reliable
team is on the spot – what more could one ask for ? |
Question: What is a Guided Tour ?
Answer: This is a guided adventure tour with an
English speaking Tour Guide. In addition, nearly everything is
included in the tour. This includes the rental motorcycle and overnight
stops, plus the cost of petrol (usually we fill all the motorcycles
together and thus save precious time). The tour includes entry costs and
park fees plus many other amenities. We do not
have any hidden costs. |
Question: As a rule how many people take part in a Guided Tour ?
Answer: In our experience the ideal number of participants is
6-12
motorcyclists plus co-riders or someone travelling along in the escort
van. Basically we tend to limit the size of the group to a maximum of
20
motorcyclists. |
Question: On a Guided Tour do we always stay together in a group or can I
also go on my own ?
Answer:
For safety and insurance reasons the group is always
riding
together on a Guided Tour. This also ensures the best experience for all
tour participants. For individual riding fun we recommend our Semi Guided
or Self Drive
Tour versions. |
Question: We are a group of friends and would like to travel together and
go on a Guided Tour by our own. Is this possible ?
Answer: Naturally. We can organize an individual
tour with 6 or more
riders
and design it just as you want. |
Question: Who are your Tour Guides ? What makes them different ?
Answer: Our Tour Guides are all passionate motorcyclists, mainly with a
particular affinity to Harley-Davidson motorcycles. All Guides have gone
through a special training. |
Question: What is a
Semi Guided
Tour ?
Answer: This is an adventure tour where the participants
are riding by themselves, without a Tour Guide.
Everything is booked in advance. This includes the rental motorcycle and
the hotels, plus we provide
luggage transportation and
an ideal tour book with route maps and travel tips so that you arrive
safely. A Semi Guided Tour offers maximum individual riding fun plus the
safety of our arrangements. |
Question: What is a
Self Drive
Tour ?
Answer: This is an adventure tour where the participants have total
flexibility as regards time and ride on their own, that is, without a Tour
Guide. Everything is booked in advance. This includes the rental
motorcycle and the hotels, plus we provide an ideal tour book with route
maps and travel tips so that you arrive safely. |
Question: I am interested in a Semi Guided or Self Drive Tour.
What should I do in an emergency ?
Answer: If you need help, you can contact our worldwide 24 hour / 7 day
Emergency-Hotline. Our Reuthers Team will help you immediately. |
Question:
What means Reuthers BYOM ?
Answer: BYOM
means "Bring Your Own Motorcycle". Join a Reuthers Guided Tour on the motorcycle you
love so much - your own one! |
Question: What sort of hotel categories do you offer ?
Answer: Usually we stay overnight in either mid-range or top-class hotels.
Naturally in some countries we look for hotels that are historic and
typical for that country and add an extra charm. |
Question: In your
credo you mentioned
your social programme. What are you doing ?
Answer: In 1998 REUTHER-ENTERTAINMENTS founded its own aid programme for
children. Adelheid Reuther personally takes care of the
CALLY CHILDREN CHARITY and the correct use
of your donations. The money goes entirely to selected projects without
any administration fees. |
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Clients, Participants |
Question: I have been thinking of going on a motorcycle tour for a long
time but my partner isn’t interested in going on a motorbike as a
passenger and I don't want to leave her alone for so long. Can Reuthers
help me ?
Answer: Certainly. For this reason we developed
the Reuthers PartnerVacationProgram, which makes it possible for
partners to experience the adventure in the comfort of the accompanying
van. This
is a popular program and makes it possible for you to have a joint
holiday. The response to this programme is excellent. |
Question: I would really like to give my husband a Guided Route 66 Tour
for his 60th birthday. He used to be an enthusiastic motorcyclist but has
not ridden for a long time. Can I give him such a trip as a present ? What
demands will it make on him ?
Answer: That is a really nice present that he will remember for a long
time. In fact, we have a lot of participants aged between 50 and
70 years, therefore we are very used to
motorcyclists of this age. If you have ever ridden a motorcycle
then you will soon remember how to ride again. And another thing - we are
cruising instead of racing through the landscape. Will you join us too? |
Question: Is it possible to participate in your tours as a single
traveller ?
Answer: Of course. As a single traveller you will have the opportunity to
get to know like-minded people and enjoy the great motorcycle adventure
within a big family. |
Question: What do your clients say ?
Answer:
Reuthers = Perfect Organisation +
Best Value + "Lifetime Experience" ! |
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Contact, Registration, Payment |
Question: I still have some questions.
Do I have to talk to an impersonal Call Center ?
Answer: No. Our team is competent and motorcycle enthusiastic and will
answer your questions at any time by telephone, by our popular Internet
Live Chat or by
Skype or
MSN Messenger Video Call. If you like, your personal contact person can
give you a call at a time convenient to you. |
Question: Is my flight included in the tour price ?
Answer: The needs of our participants throughout the world vary greatly,
and therefore we prefer to deal with them individually. You may want
economy, business or first class; a particular seat; a preferred airline
for collecting or cashing in flight points; or a connecting flight before
or after the tour. If the flight is booked separately then all these
different points can be catered for. If requested, we are happy to use our
expertise to help with your individual flight bookings.
Flight enquiry. |
Question: Do you offer special rates if I book a tour together with my
friends ?
Answer: Of course. Groups of more than five participants get a group
discount. |
Question: In which currency do I have to pay the tour price ?
Answer: The tour price
must
be paid in the
shown
local currency
to avoid including currency fluctuations into a tour price. |
Question: How do I pay for my tour ?
Answer: Basically we offer several options for payment. Paying by bank
transfer is the most favourable option for you as you will get a 2%
discount. More about
Payment. |
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Question: What is a Reuthers SecuredPaymentCertificate ?
Answer: Your tourprice payment is secured under strict German law for tour operators.
All bookings for Reuthers Tours include the so called "Sicherungsschein" from
HanseMerkur Reiseversicherung AG, Germany. This certificate for our clients all
over the world is a legal document
that secures your tourprice payment in case of a tour operator insolvency. |
Question: How many months in advance must I book ?
Answer: Early registrations make preparations easier for all involved. If
you book early you will get the popular 3% Just in Time Discount from
Reuthers. Before making a definite booking you are welcome to do an
individually non-binding reservation in order to secure your space on the
tour. |
Question:
How much is the deposit and what about payment of balance ?
Answer:
When making a booking, a 10% deposit of the normal total amount is due.
After receiving this payment, a booking confirmation showing any discounts
will be sent to you. The payment of balance is due 90 days prior tourstart
for travel and 60 days prior pick up for rentals. |
Question: I have decided to go on your tour. How do I register ?
Answer: That’s quite simple. You have a choice of two possibilities: 1.
Online booking by Internet or 2. Booking by telefax using our
registration form. Further information can be found on our website -
Booking. |
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Practical Information |
Question: What would I have to bring with me on the tour ?
Answer: Our comprehensive Tour Book, which each participant receives four
weeks before the start of the tour, contains useful tips in the form of a
tried and tested checklist, along with route maps and descriptions. Before
we start, we also hold either a personal orientation meeting or a
comprehensive briefing by telephone. We always give you the optimum
preparation for a tour. |
Question: Do I have to bring my own motorcycle gear and my helmet ?
Answer: We generally recommend that you bring your own things. You know that your own clothing and helmet fit
properly. It would be a nuisance to borrow a helmet that fitted initially
and then later on was uncomfortable during the tour. |
Question: How long are the daily stages ? Do we stop for rests ?
Answer: The daily stages vary according to the tour and the country and
are quite easy to follow. We make regular stops on the Guided Tours. There
is also plenty of time allowed for relaxation, sightseeing, photo stops,
etc. |
Question: How can I pay during the tour ?
Answer: We recommend bringing some cash in the local currency. It is also
possible to pay by credit card in most restaurants and souvenir shops.
Recommendation: The credit card should be valid for at least six
months. |
Question: When arriving by aircraft, I can only carry limited luggage. Is
it possible to do laundry on the tour ?
Answer: Of
course. Many hotels offer laundry facilities. |
Question: What happens to my luggage during the tour ?
Answer: Usually an escort van with a driver accompanies our Guided Tours.
He loads up the luggage in the morning and takes it
to
the hotel in the
evening. All our motorcycles have
saddlebags or cases, while most of them even have luggage carriers for
personal items that may be needed en route. |
Question: Do I need to have vaccinations to go on your tours ?
Answer: No, we do not organise tours in any regions where vaccinations are
required. |
Question: Do I need a passport or is an identity card adequate ?
Answer: You need a passport for travelling overseas. We recommend a
passport that is valid for at least six months. |
Question: What happens if I suddenly become ill before the tour and have
to stay home ?
Answer: We recommend that you take out travel refund cost insurance when
you make a booking. You can do this with us as we are a partner agency for
EUROPÄISCHE REISEVERSICHERUNG AG [Europe Travel Insurance Inc.]. This
protects you from any financial loss. Also, when you want to make a new
booking you are assured that you will get a
place. |
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Motorcycles |
Question: Which rental motorcycles do you offer ?
How old are they ?
Answer: We specialise in Harley-Davidson, but our clients can choose other
models as well. We always provide the latest models, which are well
maintained and cared for. |
Question: Is there an age limitation for your tours ?
Answer: Due to the rental motorcycle conditions participants need to be at
least 21 years old. |
Question: What sort of drivers licence do I need ?
Answer: Generally you need a valid drivers licence for motorcycles. For
overseas travel we recommend you carry an international drivers licence. |
Question: Is insurance included with the rental motorcycle ?
Answer: Yes. In each particular country we offer the best available
insurance with a low security deposit. The motorcycle insurance is
included in the tour price. |
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Services and additional services |
Question: If I arrive on my own, how do I get from the airport to the
hotel and what happens on the return flight ?
Answer: With all our tour versions, including when you only rent a
motorcycle from us, we look after the transfers from the airport - hotel
- rental station - hotel - airport at no extra cost. We know from our
own experience how important it is to receive personal attention when you
arrive after a flight. |
Question: Is it possible to book additional activities to your tours ?
Answer: In our tours nearly everything is included. Nevertheless some
particular individual wishes can be booked additionally to the tours. We
offer, for example, a helicopter flight or, if
you arrive one day earlier, an attractive day trip. |
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Question: What exactly is your Reuthers Tours&More Program ?
Answer: This is a popular discount points system. You are credited points
for every booking you make. These correspond exactly to the price of the
tour or the rental. From your second booking on, you can use your points
to obtain a discount percentage on the tour or rental price, or you can
use them in our motorcyclists boutique. As the points are transferable to
other family members, collecting them is double value and makes it even
more fun. |
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New
Zealand Specials |
Question: Will I learn more about the history and culture of this
fascinating country ?
Answer: Yes. In the capital of the Maori in Rotorua, we will participate
in an original Maori cultural evening followed by a Maori Hangi Dinner.
Furthermore we will visit the Waitangi Grounds, the birthplace of the
modern New Zealand. There you will learn something about the Treaty of
Waitangi, the famous contract between the Maori and the British. A further
trip is to the National Museum, Te Papa, in Wellington. |
Question: Which type of climate can be expected ?
Answer: The seasons in New Zealand are contrary to the seasons in the
northern hemisphere. The climate on the two islands is well-balanced. We
recommend taking rain gear
on all our tours. |
Question: What about traffic rules in New Zealand ?
Answer: In the first place, “Keep left!” and “Sheep always have the right
of way!” Further information can be found on the official webpage
from
Land
Transport Safety Authority (LTSA) New Zealand. |
Question: How are the road conditions in New Zealand ?
Answer: The road conditions in New Zealand are excellent, with nice curves
and only little traffic. |
Question: We will use the ferry between the North Island and the South
Island. How long is the passage ?
Answer: The passage on the
Interislander Ferry lasts three hours and is one
of the highlights of our tour. We will experience the beauty of the
landscape and have time for some unique snapshots. |
Question:
What is your "3 Days XtraPackage" from Christchurch to Auckland?
Answer:
Instead of shipping the motorcycle back to Auckland, we pass the savings
to our clients and provide three tour days including all services for a
very special price. |
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Question: Do I need a visa for participating in your tour ?
Are there
specific entry instructions?
Answer: As a rule a visa is necessary for a stay for more than three
months. Both binding visa information and entry instructions can be found
on the official New Zealand webpages for visitors.
http://www.immigration.govt.nz/migrant/stream/visit/
http://www.customs.govt.nz |
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Update: 8. June 2008 |
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